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Terms Conditions for Your matka24 Account

These terms govern how you open and use your matka24 account, how deposits and withdrawals work via bKash, Nagad and Rocket, and what we expect from each other. Availability depends on your local law and eligible regions.

Account eligibilityPayment rulesDispute resolutionBangladesh focus

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How These Terms Apply to You

matka24 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, you agree to these terms in full. We operate matka24 for players in regions where our service is permitted under local law; if your jurisdiction restricts online betting, you must not register or deposit. You confirm you meet the legal age

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threshold in your area before you start. Your account is personal to you—sharing login credentials or letting someone else use your wallet violates the agreement and we will suspend the account immediately. Deposits you make via bKash, Nagad or Rocket are final once confirmed; if you
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send funds by mistake, contact support within twenty-four hours and we will review the transaction log. Withdrawals require identity and wallet verification; we match the withdrawal destination to the deposit source to prevent fraud. We reserve the right to request additional documents if a transaction pattern
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triggers our compliance check. Bonuses and promotions carry their own terms, published on the promo board; if bonus rules conflict with these general terms, the bonus-specific wording controls that offer. We update these terms from time to time; continued use of your account after an update
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means you accept the revised version. If a clause becomes unenforceable under local law, the rest of the terms remain in effect. Disputes are handled first through our support channel; if that does not resolve the issue, you agree to settle the matter through the dispute
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mechanism stated in your jurisdiction, where available.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

COMPLIANCE DETAIL

How We Handle Your Account Under These Terms

We built account security and payment verification into every step of the flow so you know your wallet and your play history stay protected. Below are the controls we apply when you deposit, withdraw, or request a change to your profile.

Identity Check

We verify your mobile number during registration and match your bKash, Nagad or Rocket wallet name to your account profile.

Transaction Log

Every deposit, bet, win and withdrawal is recorded with a timestamp and a reference ID visible in your account history.

Session Security

We log you out automatically after fifteen minutes of inactivity on mobile and thirty minutes on desktop.

Terms Updates

When we revise these terms, we post a notice on your account dashboard and send an in-app alert. The revised version takes effect seven days after the notice; if you continue using the account past that date, you accept the…

TERMS QUESTIONS

Contact Paths for Terms Queries

If any clause in these terms is unclear, or if you need to report an account issue that relates to a rule breach, reach us through the channels below. Our Bangladesh support team handles terms questions during the hours shown on the contact page.

Live Chat Open the chat icon in the account menu and select Terms or Account Issue from the dropdown. Our operators walk you through the relevant clause and log your concern in the system for follow-up if needed.

Email Ticket Send a message to the support address on the contact page with your account ID and the specific terms clause you are asking about. Include screenshots if the question involves a transaction or a promo rule. We reply within one business day.

FAQ Archive Check the questions section below for common terms scenarios—account sharing, deposit errors, withdrawal verification and bonus conflicts. Most queries are answered there before you need to open a ticket.

Terms & Conditions Questions from Bangladesh Players

Contact support within twenty-four hours with your transaction ID and the correct matka24 deposit number. We review the payment log and reverse or redirect the funds if the transfer has not yet been matched to another account.

No. Your account is personal to you and sharing login credentials breaks these terms. If we detect activity from multiple devices or IP addresses that suggests account sharing, we suspend the account and freeze the balance pending investigation.

We post a notice on your dashboard and send an in-app alert whenever we update the terms. The revised version is also published on this page with a date stamp at the top, so you can compare it to the version you originally agreed to.

We match the name on your withdrawal wallet to the name on your account profile. If they differ, or if the withdrawal amount triggers a compliance threshold, we ask for an ID photo to confirm you own both the account and the destination wallet.

You must meet the legal age threshold in your jurisdiction to register. If we discover an underage account, we close it immediately, void all bets placed, and return the deposit balance minus any winnings to the original payment source after identity verification.

Yes. Open a support ticket within forty-eight hours of the round with your bet ID and a description of what went wrong. We pull the game log from the provider and review the round data; if the provider confirms a malfunction, we refund your stake and void the result.

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