Reference

How We Handle Your Account Information

We collect what we need to run your account, process bKash and Nagad deposits, and keep your wallet secure. This policy covers the data we hold, how we use it, and how you can request changes or deletion.

Account data we collectPayment verification logsCookie and device dataYour access rightsRetention periods
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matka24 How We Handle Your Account Information
PRIVACY CONTACT

How to Reach Us About Your Data

If you want to see what data we hold, correct an error, or delete your account, contact our privacy team through any of these channels. We answer data requests within seven business days and confirm action by email or account notification.

Team online

Live Chat

Open the support widget in your account dashboard and select privacy request. Our team will verify your identity with your registered mobile number and walk you through the data export or deletion process in real time.

Email Support

Send your privacy request to the support email shown in your account footer. Include your username and registered mobile number so we can verify you own the account before releasing any personal data or making changes.

Account Settings

Log in, go to privacy settings, and download your account data as a JSON file. You can also request account deletion there; we'll send a confirmation code to your mobile number before we process the final removal.

DATA SECURITY

How We Protect Your Information

We encrypt payment data with SSL when you send bKash or Nagad details, store passwords as hashed tokens, and limit staff access to personal records. Cookies track your session and device but never store your wallet PIN or password. We log your IP and device ID to block duplicate accounts and fraud attempts, and we keep transaction records for the minimum period local financial rules require.

Payment Encryption When you deposit via bKash, Nagad or Rocket, your transaction moves through an encrypted channel and your wallet credentials never touch our servers. We receive only the cleared amount and a transaction reference from the payment gateway.
Session Cookies Cookies remember your login, language choice, and last game so you don't have to re-enter details every visit. Essential cookies run the wallet and lobby; optional cookies improve recommendations. You can turn off optional cookies in your browser without losing access.
Account Access Control Your password is hashed and never stored as plain text. We send an OTP to your registered mobile number if you log in from a new device or change withdrawal details, so nobody can drain your wallet without that second verification step.
Data Retention We keep account records and payment logs for the period local financial regulation requires, then move them to cold storage or delete them. You can request earlier deletion by contacting support, and we'll process it within seven business days if no outstanding balance or dispute exists.

Common Questions About Your Data

We collect your mobile number, email if you provide one, username, password hash, and device fingerprint. When you deposit, we log your bKash or Nagad transaction reference and the amount cleared to verify the payment reached your wallet.

Yes. Log in, go to privacy settings, and click export account data. We'll send a JSON file with your registration details, deposit and withdrawal logs, game history, and cookie preferences to your registered email within 24 hours.

We share transaction logs with bKash, Nagad and Rocket payment gateways to clear your deposits and withdrawals. We do not sell your wallet data to advertisers or third-party marketers. Compliance partners may see anonymised transaction summaries where local law requires it.

Go to account settings, select delete account, and confirm with the OTP we send to your mobile number. We'll close your account and remove personal data within seven business days. Transaction logs stay archived for the minimum period financial rules require.

Essential cookies run your session, remember your login, and keep your wallet secure; you cannot turn those off without losing access. Optional cookies track game preferences and improve recommendations; you can disable them in your browser settings anytime.

We keep inactive accounts and transaction logs for the period local financial regulation requires, usually three to five years, then archive or delete them. You can request earlier deletion by contacting support if your balance is zero and no dispute is open.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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