Reference

Legal Terms That Actually Make Sense

matka24 operates under clear, readable terms so you know exactly where you stand — your account, your wallet, your rights.

Account PolicyWallet TermsPrivacy RightsBangladesh AccessDispute Process
matka24 Legal Terms That Actually Make Sense
DATA AND SECURITY

How We Handle Your Account Data

We collect only the data we need to run your account — registration details, wallet transaction records, and device session data for security. We do not sell your personal data to third parties. Cookies on matka24 track session state and payment flow; you can manage non-essential cookies through your browser settings. Account data is retained for as long as your account is active and for a period after closure as required by applicable rules. If you want to review, correct, or request deletion of your data, contact support with your registered mobile number and we will process your request.

Data Retention

We keep your account and transaction records for the period required under applicable rules, and no longer. You can request a summary at any time.

Cookie Management

Essential cookies keep your session and wallet flow working. Non-essential cookies can be turned off in your browser without affecting core account access.

Account Security

Two-step verification via OTP protects your login. Never share your OTP — not with support, not with anyone claiming to be from matka24.

Data Request Process

To correct or delete your data, contact support with your registered mobile number. We confirm receipt and act within a reasonable timeframe.

REACH OUR TEAM

Contact Us About Legal Queries

If you have a question about these terms, need to request a data correction, or want to raise a formal dispute, our support team handles all of it. Reach us through the channels below — include your registered mobile number and the nature of your query so we can route it to the right person quickly.

Live Chat Open the chat widget from your account dashboard. Available for account and legal queries during support hours.
Email Support Send your legal or account query to our support address. Responses typically arrive within one business day.
Account Help Centre The Help Centre covers common policy questions, wallet verification steps, and how to submit a formal request.

Questions About Terms and Your Rights

Common questions from Bangladesh accounts about how our legal terms apply, what your rights are, and how to act on them.

These terms apply to anyone who opens and uses a matka24 account. Access depends on your local law and eligible regions — eligibility is your responsibility to confirm.

Access depends on your local law and the regions matka24 currently supports. Review what applies in your area before opening an account.

Contact our support team first — via live chat or email — with your registered mobile number and the transaction reference from bKash, Nagad, or Rocket.

We hold your registration details, wallet transaction history, and session security data. You can request a summary by contacting support with your mobile number.

Send a request through support with your registered mobile number. We confirm receipt and process the request within a reasonable period under applicable rules.

Yes. We post updates on this page. Continuing to use your account after a change is posted means you accept the revised terms — check back periodically.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.